Unfortunately, there are a few large archives ahead of yours in the queue. Your archive is in queue for maintenance. Screen Shot at 2.53.16 PM.png (quick view)įirst, your data is still on our servers and safe. Screen Shot at 2.54.43 PM.png (quick view) I just don’t want toīe always worrying about my backup crashing all the time – that is not Many hiccups with my backup so far since I switched from backblaze toĬrashplan. What’s going on here? Is all myĭata gone? Why am I not backing up? Do you need any diagnostic infoįrom my computer or anything? Help help – there have been way way too Online I get a notice when trying to view my flies “Unable to restoreĭue to a backup archive I/O error”. I’m connected, it’s saying the backup destination is unavailable. Why my backup was taking so long, and noticed that although it says I was looking into my crashplan settings to see “What happened to my data?! “Unable to restore due to a backup archive I/O error” What should I do? Should I accept their 2tb seed drive resolution and move on? Should I jump ship and backup with somebody else? Crashplan Support Thread And since I’m still traveling at the moment, I don’t even know when I’ll be able to get home to re-seed all of my data to a drive, even if they do overnight one to me. I haven’t accepted a solution yet.įor now, the situation is unresolved, and my data is still gone. He also confirmed that I’m the only account that this data loss situation happened with, and that they’re interested in finding a suitable solution. this evening about the issue – he was a nice, knowledgable guy, and offered me a 2tb seed drive to re-seed my data. I had a brief call with tech manager Brad W. So when I received the below email this afternoon, I was extremely disappointed and immediately concerned for the safety of my now un-backed-up data, but unfortunately I wasn’t very surprised – this is just the kind of disaster I’ve come to expect from Crashplan.īelow you’ll find a transcript of my current support history, starting from the time when I reported my “unable to backup” issue, and ending with my response to their meager attempt to remedy the situation. I’d wait days to get a response, had multiple support agents dealing with my case on multiple threads – the whole thing was a mess. And throughout all of these issues, Crashplan support sucked. Sure they give big warnings of this, but a small grace period would be nice. The UI was finicky – if the wrong settings were changed, my entire backup archive would be expunged by the system – with no time to go back and undo anything. The backup service would load slowly, and would frequently re-scan my computer. I would usually only see 100kbps or so upload speed, even when I knew I had much more bandwidth. Backup upload speed was nothing like I saw using Backblaze. However, over the last few months of using it, and leading up to this giant Crashplan data loss disaster, have seen a darker side. My initial impression of Crashplan was good – a flexible service with lots of configuration options. Note that nowadays, I believe that Backblaze retains data for 3-6 months, which is much much better.Īnyway, I decided that having longer than 1 month retention times for my data was important, and switched to Crashplan. Because of this little quirk of their service, I decided to switch backup providers to Crashplan. Backblaze would delete data from my archive if it didn’t see that data connected to my computer for a month – so if I went on vacation for 2 months and stored away my external hard drives, my data would be automatically expunged at the end of the first month. However, the one thing Backblaze didn’t do at the time was offer unlimited, or very long retention. Backblaze was great – a lightweight, easy to use front end, fast backup speed, low system resources, good support response times, and most importantly, a reliable service. Before I switched to Crashplan, I was using Backblaze for online backup. I’ve been using online backup for a number of years. And Crashplan doesn’t seem to have any remorse. It’s gone – my entire online backup archive of all of my data – my life’s work – 2.4 tb of everything – completely gone. That’s right, Crashplan lost all of my data, unrecoverably. After almost an entire week of not being able to backup to Crashplan because of “archive maintenance” on their part, I was informed today that instead of merely maintaining my backup archive, Crashplan LOST THE ENTIRE THING.
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